Assisted Living FAQ
If you have questions not addressed here, or simply want to speak to our owner or staff members, feel free to call us or contact us online and we’ll be happy to answer your questions.
What sets Kenwood Care apart from other assisted-living choices?
We feel there are many facets to Kenwood that set us apart from other choices, but three main areas include: our exceptionally high resident-to-caregiver ratio, our affordable fixed rates and our top-rated senior medical services
What makes our Caregivers different?
Continuity of care is incredibly important to Kenwood Care. Because our caregivers spend so much time with our resident’s day-in and day-out, they know our residents so well and notice any changes in physical or cognitive issues. This allows our caregivers to notify physicians immediately when changes occur. This allows us to provide top-notch medical care, while also allowing our homes to feel and operate like an extended family.
Who are the owners of Kenwood Care?
Victoria and John Sessler are the founders and operators of Kenwood and are very hands-on. Victoria grew up working with her family in the assisted living industry and after receiving her bachelor’s degree, she came to Maryland and founded Kenwood Care in 1995. Victoria is widely known in the industry and has carried on her family’s tradition of providing unparalleled individual care for her residents. Referrals come from across the industry to what is often referred to as ‘Victoria’s homes’ from physicians, from larger facilities, from past-resident families and more. John and Victoria Sessler are very proud of the services provided to their residents and for the resident’s families –please take the time to read the testimonials on our website about how our families feel about our owners.
How long has Kenwood Care been in business?
We opened on October 15, 1995 and in 2020, we celebrated our 25th year in business. Our owner, Victoria Sessler, grew up in the assisted-living industry and has continued her family tradition of unparalleled quality of care for our residents.
Where are your facilities located?
Kenwood Care has 4 assisted living facilities in Howard County Maryland conveniently located between Baltimore and Washington.
What is your resident to caregiver ratio?
We have a resident to caregiver ratio of 2.5:1 which is 3 times higher than the state requirements.
Is anyone available to assist my loved one at night?
Our residence oversight is 24 hours per day, and we have awake staff at night.
What level of care do you provide?
The Maryland Health Care Commission (MHCC) classifies all Maryland assisted living facilities into 3 levels of care: low, moderate and high. All of Kenwood Care’s facilities are classified as Level 3: High Level of Care. This means we are able to assist your loved one in any number of daily activities and help monitor a variety of health conditions.
What type of medical oversight do you offer?
Kenwood Care prides itself on having relationships with top rated medical professionals in the geriatric fields. We have a renowned geriatric medical practice that oversees our homes including a geriatric based Nurse Practitioner (NP) who visits our homes weekly. We also have a Nurse Practitioner (NP) who specializes in geriatric psychiatry. We also have a Delegate Registered Nurse (DRN) who oversees our homes.
Can you provide appropriate care for residents with Alzheimer's/Dementia?
Our staff is experienced in caring for residents with Alzheimer/ Dementia and can ensure that your loved one maintains the highest quality of life, with dignity and respect. We have top-rated Alzheimer/Dementia Specialists that rotate visits to each of the four homes.
Do your residents need to leave their home for medical care?
We have the ability to ensure quality care by bringing medical care to your loved ones to limit any need to leave our homes. We perform many, if not all, diagnostic medical services on site. We also have practices, such as physical therapy and podiatry, that visit us regularly to ensure quality care.
Will my loved one have to move when it’s time for hospice?
No. At Kenwood Care we will work with Seasons to provide hospice care to ensure your loved one can remain in our facility. Our caregivers can tailor care to address your loved one’s changing needs.
What training do your caregivers receive?
Our caregivers receive extensive training in CPR, fire and life safety, dementia care, food safety, emergency disaster training, resident rights, psychosocial needs, service plans, resident assessment, medication administration and infection control training. The majority of our staff have been with us for many years. We have exceptionally low staff turnover.
Do you accept residents who have cancer or have dialysis needs?
Yes. Cases are evaluated based on needs. Contact us to discuss your specific case.
What are your rates?
Our fixed rate is $5500 per month. Our rates include all facets of care and will never increase.
Do you accept Medicaid?
No, we do not accept Medicaid.
Do you offer private rooms?
No, we do not offer private rooms. All of our rooms are semi-private.
What is included in my fixed monthly rate?
All facets of care are included. No matter the level of care your loved-one requires, the rate does not change. The only things we do not include are the cost of medications, personal care items (such as toothpaste), incontinence supplies and supplementary dietary needs (Ensure).
Do you charge a move-in or admission fee?
No, we do not charge an additional move-in or admission fee. This is included in your monthly rate.
Do you accept insurance?
Kenwood Care works with all insurance companies that provide long-term care insurance (LTCI).
Does it cost more when additional care is needed?
No, all of your care is included in your fixed monthly rate.
Is there an additional charge for medication management?
No, medication management is included in your fixed monthly rate.
Do you have pharmacy services?
We have a pharmacy that delivers all medications daily and takes all major insurances.
Do you offer dentistry services?
Yes, we offer mobile dentistry services.
Do you offer Physical and Occupational therapy?
Yes, we have therapists who come to each residence for services.
Do you offer in-house blood work services?
Yes, we have blood draw services available.
What kind of activities do you offer your residents?
We have an Activities Coordinator and musicians that come in on a rotating basis providing music programs and other programs. Activities include bingo, karaoke, puzzles, board games, chair exercises, memory exercises and more. Group and individual activities are offered. Weather-permitting, we do activities on our grounds and spacious patios overlooking our beautiful residential environments.
Can my loved one come and go as they would like?
Yes, we have residents that leave to attend local community events, church, family outings, and adult day-care.
Do you provide transportation?
While we do not provide transportation, we can arrange it with an outside resource.
Do you offer religious services?
Yes, we have relationships with local houses of worship for services.
Do you provide haircuts and styling services?
Yes, we have a stylist come in for haircuts.
Do I need to provide my own furniture?
We supply the bed, dresser, nightstand, lamp and mirror. We also include bedding and linens. You are free to bring your own TV and we will supply a cable box for no additional charge.
Can I personalize my room?
You are welcome to bring other items to make your room feel like home. We are happy to assist with hanging pictures or anything you would like to put on the wall.
Do your facilities have Wi-Fi or cable TV?
Yes, all of our residents enjoy free high-speed Wi-Fi internet, FiOS TV and telephone service.
Do you offer virtual visits?
Yes, we offer virtual visits through FaceTime and Skype.
What type of food do you serve?
We pride ourselves on serving delicious and nutritious meals prepared on-site including fresh fruit and vegetables, quality cuts of meat, and homemade baked goods. We serve 3 meals a day and 2 snacks. Our small residential homes allow for residents to smell a home cooked meal which helps stimulate our resident’s appetite.
How do you handle food allergies?
As a part of our admission process, we will ask you or your loved one about any allergies or other dietary restrictions. This information will be provided to our cooks and caregivers to ensure full compliance.
What are your visiting hours?
Our official visiting hours are between 9am and 9pm, but we are flexible if you need to visit your loved one outside of these hours.
Do you require visitors to check-in upon arrival?
Yes, it is a requirement of Kenwood Care, for the safety and security of our residents and staff, for all visitors to enter their name, e-mail address, and phone number.