Should you Use a Referral Service for Assisted Living?

When it comes to finding the right assisted living home for an aging loved one, some families may consider a referral source for some guidance. While this may seem like a nice option, referral services may make matches based on criteria like a recruiter would for a job. We think making a match for your loved one goes deeper than checking off items on a list. A question we are often asked is – should you use a referral service for assisted living? The answer may surprise you.

The Limitations of Referral Sources

Referral sources are in the business of placing seniors in assisted living homes, plain and simple. Their primary goal is to fill beds and collect fees for their services. While this may seem helpful on the surface, the reality is that these services often lack the personal touch and compassion needed to make the best decision for your loved one. They might place a senior in a facility that has availability but may not always thoroughly take the time to consider critical factors, including:

• Is this assisted living home truly suited to the level of care my loved one needs?
• Is the location convenient for family visits?
• Does this facility offer enough activities and social engagement?

In many cases, once a placement is made, the referral source is free to wash its hands of the situation, leaving families to navigate the complexities of assisted living on their own. This transactional approach may lead to mismatches that ultimately affect the well-being of the senior involved.

The Kenwood Care Difference

At Kenwood Care, our approach is entirely different. As Howard County’s leading assisted living facility since 1995, we believe in meticulous oversight and a deeply compassionate approach to resident care. When a family member contacts our team, the conversation isn’t just about availability—it’s about whether Kenwood Care is truly the right fit for their loved one. There are truly times that we say no, this isn’t the place for your loved one, and we refer to other homes.

Personalized Assessment

Kenwood Care takes the time to understand the unique needs, preferences, and circumstances of each potential resident. Owners Victoria and John Sessler, and staff, carefully assess whether our four convenient Howard County homes’ services and environment will genuinely support the individual’s well-being. If we’re not the best fit, we openly communicate our concerns, even if it means turning away someone who can afford the services.

Compassionate Decision-Making

The decision to welcome a new resident isn’t taken lightly here. Our team prioritizes the long-term happiness and health of each resident, ensuring that they will thrive in the environment we provide. This contrasts sharply with the more impersonal, placement-driven approach of referral sources.

Comprehensive Care and Support

Kenwood Care offers a wide range of services that cater to the diverse needs of our residents, including top-rated memory care for individuals with Alzheimer’s and other forms of dementia. With a low resident-to-caregiver ratio, our residents receive personalized attention that ensures they are well cared for and engaged.

A Family-Centered Approach

Perhaps most importantly, Kenwood Care understands the importance of family involvement in the care of their loved ones. Our convenient locations, welcoming environment, and commitment to community make it easier for families to stay connected and involved in their loved one’s care.

Choose Kenwood Care for Your Loved One

When it comes to selecting an assisted living home, the best choice is one that considers the whole person—beyond just filling a spot or vacancy. Here at Kenwood Care, our focus is on creating an environment where residents can thrive, supported by compassionate care and a dedicated staff. With over 25 years of experience, Kenwood Care has earned a reputation for excellence, making it a trusted choice for your loved one’s needs.